1. Terms & Conditions

Upon completing your payment, you will receive a ‘Xoom Cars Journey Acknowledgement’ email detailing your journey(s). It is your responsibility to verify the accuracy of the information provided.

You will receive a ‘Journey Details’ email once a driver is assigned to your journey. This email will contain pickup instructions and the driver’s contact number. Please note, Xoom Cars Ltd is not liable for any refunds if you forget to bring this information with you. Xoom Cars Ltd accepts no liability for missed flights under any circumstances, including traffic delays, accidents, vehicle breakdowns, severe weather, or any other unforeseen events. We recommend planning your airport arrival at least two hours before your flight departure to account for potential delays on your journey to or from the airport. Xoom Cars Ltd is not responsible if a passenger misses their flight due to insufficient check-in time. While you may opt to arrive at the airport less than two hours before your flight, Xoom Cars Ltd does not accept any responsibility for missed flights as a result. We advise all passengers to ensure they have adequate travel insurance in place before booking. No refunds will be issued to passengers who choose to leave and use alternative transportation without waiting for their assigned driver. Xoom Cars Ltd bears no responsibility if passenger or luggage requirements exceed the capacity of the booked vehicle. Please contact our customer service team if you have any concerns about vehicle capacity. For passenger safety, Taxi Licensing regulations require all luggage to be securely stored in the vehicle’s boot. Please consider this when selecting your vehicle. 

Xoom Cars Ltd reserves the right to refuse carriage of animals unless this has been agreed at the time of booking. All animals must be transported in suitable crates or carriers. The company is not responsible for costs incurred due to non-compliance with this requirement.The exact route taken for your journey is at the discretion of the driver on the day. While alternative routes may be requested, they will be evaluated on a case-by-case basis by the driver. Please provide your arrival times and day of entry into the UK, not your departure details. In the event of significant flight delays, please inform us as soon as possible. Wherever feasible, Xoom Cars Ltd uses its own vehicles, but third-party companies may be utilized when necessary.

Xoom Cars Ltd reserves the right to upgrade your vehicle type if the originally selected vehicle is unavailable. Reservations for services during the following periods will incur an additional 50% surcharge on the standard fare: from 18:00 on December 24th to 23:59 on December 26th, and from 18:00 on December 31st to 23:59 on January 1st. Other dates may also be subject to surcharges. All payments made by card are processed securely through stripe. Xoom Cars Ltd does not process or retain card details, except for select metadata provided by Sage Pay, such as card type and expiry date. Transactions are protected by 3DSv2 security for strong customer authentication.

Customer-initiated transactions (CIT) on our website can be repeated, subject to security checks, and may differ from the original amount. For example, if you request additional services such as “Meet & Greet,” we may charge the extra fee using the same payment method, with your consent, without needing to re-enter card details. Refunds for fare reductions or cancellations can also be applied to the original payment method, although cancellation fees may apply (refer to the ‘Cancellations’ section in our Policies). Passengers are liable for any costs related to returning a vehicle to working order (repairs or professional cleaning) if damage caused by the passenger exceeds normal wear and tear.